Delivery Policy

FastTrack Screeding offers FREE DELIVERY for all Ardex orders over £300, and competitive shipping rates for all other orders.

If you require next day delivery please call us before noon on 0207 459 4606 to enquire.

N.B. Surcharges apply to direct to site deliveries only and will not affect booking in times for stock orders. Surcharges apply irrespective of value/size of order.

Site Deliveries:

When delivering to site Fasttrack Screeding can offer tail lift vehicles fitted with pallet trucks at no extra cost. Orders over 6 pallets delivered direct to site may require the completion of a site assessment form so the appropriate vehicle and means of offload can be arranged. Please note that any special request may incur additional costs and extended lead times.
We are fully equipped to deliver to sites that require FORS accreditation. Please contact our sales office for a quote if you require this service.

Although we do our best to deliver according to the specifications provided, our timed services can depend upon the delivery postcode. Also, although we do our utmost to make calculation of our shipping rates simple and transparent, these can vary slightly depending upon where the closest delivery depot is located.

Please check with FastTrack Screeding Customer Services on 0207 459 4606 for further clarification or if a confirmed carriage charge and delivery time is required.

FREE SHIPPING

We are offering free shipping for all mainland UK orders over £100 ex vat. This promotion is valid until the end of January

Unfortunately we cannot offer free shipping to Scottish highlands and Isles. All large items requiring pallets are excluded and will be charged at the normal rate

COVID-19 UPDATE
We continue to monitor the government guidance but remain open for business. The welfare of our staff is our priority and we have implemented measures to ensure a safe working environment for our office and warehouse staff. Our trade counter remains closed for the foreseeable

With regards to all deliveries we will try our best to despatch your order within 24 hours of receipt of payment (allow 10 days for cheques to clear) International orders are generally received in under 21 days.

DELIVERY TIMES
If you place an order before 2pm and you live in the UK we will try and get your order to you on the next working day.

However, this can be dependent on:

Whether the items are all in stock (most hand tools are in stock but some machines are produced in our warehouse and can take up to 2 days to produce)

Payment fully authorised for the value of the order

All security checks must be passed successfully

Our courier services are not guaranteed next day services and can take 2/3 days for delivery

Please note: If you place your order after 2pm on weekdays, at the weekend, or on a Bank Holiday, then your order will be processed the next working day

BACK ORDERS
If your item is not in stock, we will back order it for you. You will always be emailed with the option to cancel your order if you would rather not wait.

GUARANTEE
We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.